This paper summarizes the literature on the dynamics of wages, turnover, and performance, and how increased wages and lower turnover effect security and public safety outcomes at airports.
This report examines the extent of outsourcing in the airline industry; trends in wages over the last 20 years; the implications of these trends for workers, customers, and other stakeholders; and the costs and benefits of improving job standards in this industry.
In this study we examine the determinants of low-wage labor markets at the airport, the scope of t he new policies at SFO, and the impacts of those policies on workers, employers, consumers and taxpayers, with special attention to the effects on airport safety and security.
We examine here the Quality Standards Program, an innovative effort at San Francisco International Airport that addresses this key issue, and with favorable results. This program may provide a model for improved airport security and safety nationally.
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